Frequently Asked Questions
We understand the questions our customers frequently ask. By exploring this section, you’ll find most of the solutions you need.
1Q. What is SmidMart?
B2B e-commerce platform by Smidnya Technologies Pvt. Ltd., SmidMart focuses on delivering industrial automation products, electrical components, and engineering solutions to businesses. It provides bulk purchasing options, transparent pricing, reliable delivery, and technical support—helping industries streamline procurement with ease.
2Q. Who can buy from SmidMart?
Businesses, engineers, procurement teams, and industrial buyers across the globe can register and purchase from SmidMart.
3Q. How do I register an account?
Please follow the steps below to sign in and start using Smidmart:
1.Go to smidmart.com
4Q. Is technical assistance available?
Yes, our technical team offers expert support for product selection, compatibility checks, and integration guidance. We're here to help you make informed decisions and ensure smooth implementation.
5Q. How can I contact customer support?
You can reach us via email, phone, live chat, or by filling out the contact form on our website. Our support team is ready to assist you with any queries or service requests. We aim to respond promptly and ensure your experience with Smidmart is smooth and hassle-free.
6Q. What are the available payment methods?
We accept UPI, credit/debit cards, net banking, digital wallets, and NEFT/RTGS for verified B2B accounts. All transactions are secure and GST-compliant, ensuring smooth and reliable payments.
7Q. How long will delivery take?
In-stock items are typically shipped within 1–2 days. Delivery timelines range from 2 to 7 working days depending on your location and courier service availability. You’ll receive tracking details once your order is dispatched, so you can monitor its progress in real time.
8Q. What is your return policy?
We accept returns within 7 days of delivery for unused items in their original packaging. A valid reason must be provided, and the product should be in resalable condition. Return requests are subject to approval and may require inspection before processing.
9Q. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via your registered email or mobile number. This allows you to monitor your shipment status and estimated delivery in real time.
10Q. Are all products listed in stock?
We display live stock availability on each product page. If an item is out of stock, the expected restock date is clearly mentioned to help you plan your purchase.You can also opt to be notified when the product is back in stock by subscribing to alerts.
11Q. Can I get datasheets or manuals for products?
Yes, all product pages include downloadable datasheets, user manuals, and technical specifications to help you understand product features and ensure proper installation. If you need additional documentation, our support team can assist you.
12Q. What brands do you offer?
We offer a wide range of trusted brands including Autonics, Omron, Schneider Electric, Delta, Siemens, Mitsubishi, Allen-Bradley, ABB, L&T, Honeywell, Fuji, Rittal, Phoenix Contact, WAGO, IFM, Legrand, Hager, Danfoss, and Mean Well. All products are genuine, GST-compliant, and backed by expert support.
13Q. Can I reorder previously purchased items?
14Q. Do you offer warranty on products?
All products on Smidmart come with standard manufacturer warranties. Warranty terms vary by brand and product type, typically covering defects in materials or workmanship.
15Q. Do you provide installation or on-site support?
Yes, we offer on-site installation and support for select products and locations. Certified technicians assist with setup, configuration, and basic training. Availability may vary—please contact our team for details.
16Q.Is there a loyalty or rewards program?
Yes, Smidmart offers a rewards program where you earn points on every purchase. These points can be redeemed for future discounts, exclusive deals, and special offers.It’s our way of thanking you for choosing Smidmart for your industrial needs.
17Q.Is there an affiliate program?
Yes, Smidmart offers a referral program for affiliates, resellers, and industry consultants. By joining, you can earn commissions for every successful referral or sale made through your unique link.It’s a great way to grow your network while benefiting from Smidmart’s trusted platform and product range.
18Q.Do you offer buyer-protection and return guarantees?
Yes, Smidmart provides buyer protection through secure payments, safe shipping, and guaranteed returns for eligible items. We ensure that your purchases are risk-free, and our support team is available to assist with any issues or claims.
19Q.How does real-time inventory management work?
Our system is directly synced with warehouse stock, ensuring that product availability is updated instantly. You see only what’s actually in stock, helping you avoid delays and make faster, more confident purchasing decisions
20Q.Are technical resources or blogs available?
Yes, Smidmart offers a dedicated blog section featuring expert tips, product guides, and insights on industrial automation—including sensors, relays, PLCs, HMIs, drives, robotics components, switches, and more. These resources help buyers, engineers, and integrators stay updated and make informed decisions.
21Q.What product categories does SmidMart offer?
Smidmart offers a wide range of industrial components including sensors, relays, PLCs, HMIs, drives, robotics parts, switches, control panels, power supplies, and wiring accessories.Our catalog is designed to support automation, electrical, and manufacturing needs across various industries.
22Q.Do you help with robot programming or robotics integration?
23Q.What makes SmidMart different—what's the “one-stop solution” advantage?
Smidmart stands out as a true one-stop solution for industrial automation and electrical needs by combining everything essential into a single, streamlined platform.
Here’s what sets us apart:
- 🧠 Expert Advice: Get technical guidance from industry professionals
- 🚚 Fast Delivery: Real-time stock visibility and quick dispatch
- 🏷️ Top Brands: Access to trusted names like Siemens, Omron, Schneider, and more
- 🛒 Complete Range: From PLCs and HMIs to sensors, drives, and control panels
- 📄 GST-Compliant Billing: Seamless documentation for business purchases
- 🛠️ Support Services: Installation, integration, and warranty assistance
Smidmart simplifies sourcing, reduces downtime, and helps businesses operate more efficiently—all from one reliable platform
