1. What is SmidMart?

Ans. SmidMart is a B2B e-commerce platform offering automation, control, and electrical products from top brands. It’s designed for industries looking for reliable and quick sourcing.

2. Who can buy from SmidMart?

Ans. Businesses, engineers, procurement teams, and industrial buyers across India can register and purchase from SmidMart.

3. How do I register an account?

Ans. Click on the “Register” button, fill in your details, and activate your account to start browsing and ordering

4. Is technical assistance available?

Ans. Yes, our technical team provides expert support for product selection, compatibility, and integration queries.

5. How can I contact customer support?

Ans. You can reach us through email, phone, live chat, or by submitting a contact form on our website.

6. What are the available payment methods?

Ans. We accept UPI, credit/debit cards, net banking, wallets, and NEFT for verified B2B accounts.

7. How long will delivery take?

Ans. In-stock items are usually shipped within 1–2 days. Delivery may take 2–7 working days based on your location

8. What is your return policy?

Ans. Returns are accepted within 7 days for unused items in original packaging with a valid reason.

9. Can I track my order?

Ans. Yes, once your order is shipped, a tracking link will be sent to your registered email or phone.

10. Are all products listed in stock?

Ans. We display live stock levels on product pages. If not available, expected restock dates are shown.

11. Can I get datasheets or manuals for products?

Ans. Yes, all product pages include downloadable datasheets, manuals, and technical specifications.

12. What brands do you offer?

Ans. We offer trusted brands like Autonics, Omron, Schneider, Delta, Siemens, and more.

13. Can I reorder previously purchased items?

Ans. Yes, you can easily reorder products through your account dashboard with just one click.

14. Do you offer warranty on products?

Ans. All products come with standard manufacturer warranties. Warranty terms vary by brand.

15. Is SmidMart available outside India?

Ans. Currently, SmidMart operates only within India and delivers to all major cities and regions.

16. Do you provide installation or on-site support?

Ans. We do not offer on-site service but we guide you remotely via call or video for technical setup.

17.What are the key features of SmidMart 2.0?

Ans. SmidMart 2.0 includes a better dashboard, real-time inventory, quick reorder tools, and smart product search.

18.Is there a loyalty or rewards program?

Ans. Yes, earn reward points on purchases which can be used for future discounts and special offers.

19.Is there an affiliate program?

Ans. Yes, affiliates, resellers, and consultants can join our referral program to earn commissions.

20.Do you offer buyer-protection and return guarantees?

Ans. Yes, we ensure safe shipping, secure payments, and guaranteed returns for eligible items

21.How does real-time inventory management work?

Ans. Our system syncs warehouse stock instantly to show you only available products in real time.

22.Are technical resources or blogs available?

Ans. We provide sensors, relays, PLCs, HMIs, drives, robotics components, switches, and more.

23.What product categories does SmidMart offer?

Ans. We provide sensors, relays, PLCs, HMIs, drives, robotics components, switches, and more.

24.Do you provide support documents like datasheets or manuals?

Ans. Yes, most products include downloadable manuals and datasheets for quick access.

25.Do you help with robot programming or robotics integration?

Ans. We assist with basic robotics programming and offer integration advice through our support team.

26.What makes SmidMart different—what's the “one-stop solution” advantage?

Ans. SmidMart offers expert advice, fast delivery, top brands, and a full range of industrial components—all in one place.